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Introduction

Welcome to Radha’s by Vandana. These Terms and Conditions ("Terms") govern your use of our website Radhas.store (the "Site") and your purchase of products from Radha’s curated collection of handcrafted Indian apparel and accessories. By accessing the Site or making a purchase, you agree to comply with these Terms. If you do not agree to these Terms, please do not use the Site.

Eligibility

You must be at least 16 years old to use this Site and place orders. By placing an order, you represent that you are of legal age and have the authority to enter into a binding contract. Radha’s reserves the right to refuse service or cancel orders at its discretion.

Products and Descriptions

Radha’s offers a curated selection of handmade Indian apparel and accessories. While we strive to provide accurate descriptions and images, please note the following:

If you have any questions about a product, please contact us before ordering.

Orders and Payments

By placing an order on the Site, you agree to pay the listed price and any applicable taxes or shipping charges. All prices are shown in Indian Rupees (INR) and are subject to change without notice.

Shipping and Delivery

Radha’s partners with leading delivery providers, including DTDC, to ensure prompt and reliable shipping. Please note:

Returns and Exchanges

Radha’s takes great care in curating and delivering its products. We have strict curation criteria, stringent quality control checks, and work with leading delivery partners for a seamless shopping experience. If for some reason you are unsatisfied with your order, your purchase is eligible for exchange only if it meets the following conditions:

An incorrect product has been delivered to you i.e. the product delivered is different from the item in the order confirmation email.

If the product you received has a genuine quality or manufacturing defect. In such cases, please WhatsApp us at 9958495557 with your order details. We will review your request and, if it meets the above conditions, guide you through the exchange process.

Intellectual Property

All content on the Site, including text, images, logos, and designs, is the property of Radha’s by Vandana or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written permission. The Radha’s name and logo are trademarks of Radha’s by Vandana and may not be used without authorization.

Limitation of Liability

To the fullest extent permitted by law, Radha’s shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or any products purchased from the Site. Radha’s does not guarantee that the Site will operate uninterrupted or error-free, and we are not liable for any loss of data or other damages that may result from using the Site. In the event of any product defect, Radha’s sole liability will be to replace the item or issue a refund (if applicable), as specified in these Terms.

Privacy

Your privacy is important to us. We collect and use personal information only as described in our Privacy Policy. By using the Site or making a purchase, you consent to the collection and use of your information in accordance with our Privacy Policy. We do not sell or share your personal data with third parties except as necessary to provide our services (for example, sharing address details with our delivery partners) or as required by law. Our Privacy Policy also explains how we use cookies and similar tracking technologies on the Site.

Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts of New Delhi, India.

Modifications to Terms

• Radha’s reserves the right to modify or update these Terms at any time. We will post the updated Terms on the Site with a new "Last updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Site or any purchases after modifications are posted indicates your acceptance of the updated Terms.